Shipping policy
Where we ship
VORA Nutrition currently ships to Iceland. Orders are dispatched from our fulfilment partner in Sweden.
If your country is not available at checkout, we do not ship there yet. We would rather say so plainly than take an order we cannot deliver.
Shipping cost
Free shipping on orders over €40. Your cart shows the amount in Icelandic krónur, so you can always see how close you are to it.
Below that, a flat delivery charge applies. The exact amount is shown at checkout before you pay, and nothing is added afterwards.
How long it takes
Dispatch: 1–2 business days. We dispatch Monday to Friday only, so an order placed at the weekend goes out on the following Monday.
Delivery: typically 10–20 business days from the day you order, dispatch included. That is roughly two to four weeks.
We would rather tell you that upfront than promise two days and leave you refreshing a tracking page. If your parcel is genuinely late, we will find out what happened — see below.
Tracking
You will receive a shipping confirmation email with a tracking number once your order leaves the warehouse. Tracking can take a couple of days to start updating, and it is normal for it to go quiet for a stretch while the parcel is in transit between countries. You can check the status any time on our Track Your Order page.
Import VAT and customs charges
Iceland sits outside the EU customs and VAT area, so a parcel arriving from Sweden is treated as an import. Icelandic import VAT and a carrier handling fee may therefore be charged when your parcel arrives, payable by you before it is released.
These charges are set and collected by Icelandic customs and the carrier, not by us, and they are not included in the price you pay at checkout. Skatturinn publishes the current rates if you want to know what to expect.
Delivery addresses
Please check your address carefully before completing your order. Once a parcel has been dispatched we cannot change its destination. If you spot a mistake, email us straight away — if the order has not yet gone out, we can usually correct it.
If a parcel comes back to us because the address was incomplete or nobody collected it, we will refund the order minus the outbound shipping cost, or send it again once postage is covered.
Damaged, lost or missing parcels
If your parcel arrives damaged, photograph it before opening if you can, and email us within 5 days of delivery. We will replace it or refund you in full.
If tracking has not updated for more than 10 business days, or your order has not arrived within 25 business days, email us with your order number. We will open an enquiry with the carrier and either resend or refund — you do not have to chase the carrier yourself.
Contact
Email support@voranutri.com with your order number. We answer within 24 hours, Monday to Friday. Messages sent at the weekend are answered on Monday.
For refunds, our 60-night money-back guarantee and your 14-day right of withdrawal, see our Refund Policy.