Refund policy
This policy explains how refunds and returns work at VORA Nutrition. It sits alongside your rights under Icelandic and EEA consumer law. Nothing here replaces those rights, and where the law gives you more than this policy does, the law applies.
Our 60-night money-back guarantee
Magnesium is not a painkiller. It takes a few weeks of consistent use before most people can tell whether it is doing anything for them, and you cannot judge that from an unopened bag. So we would rather you actually opened it and used it.
If VORA is not for you, email us within 60 nights of delivery and we will refund you in full — even if the bag is open and mostly empty.
- You do not need to send the product back.
- You do not need to fill in a form or explain yourself.
- One email is enough: support@voranutri.com, with your order number.
The guarantee applies to one order per customer. It is our own promise to you, offered on top of the legal rights described below.
Your 14-day right of withdrawal
If you are buying as a consumer in Iceland or elsewhere in the EEA, you also have a statutory right to withdraw from a distance purchase within 14 days of receiving your order, without giving a reason.
How to withdraw. Send us a clear statement that you are withdrawing. An email to support@voranutri.com with your order number is enough. You may use the standard withdrawal form, but you do not have to.
Returning the goods. Send the product back within 14 days of telling us. You pay the return postage when you withdraw under this statutory right. If the goods are faulty, damaged or not what you ordered, we pay it instead — see below.
Your refund. We refund everything you paid, including standard delivery, no later than 14 days after we receive the goods back or you show proof that you have sent them, whichever comes first. Refunds go to your original payment method.
Sealed goods. Under EEA law, sealed goods that cannot be returned for health or hygiene reasons lose the statutory withdrawal right once the seal is broken, which would normally cover an opened bag of gummies. We have chosen not to rely on that exception. Our 60-night guarantee above covers opened bags anyway.
Damaged, faulty or incorrect items
Please check your order when it arrives. If something is damaged, faulty, or is not what you ordered, email support@voranutri.com with your order number and a photo. We will replace it or refund you in full, and we cover any return costs.
This is separate from the guarantee and from the 14-day withdrawal right. Your rights in respect of faulty goods are not limited to 14 days.
Orders that have not shipped yet
You can cancel free of charge at any time before your order enters fulfilment. Orders usually enter fulfilment within 1–2 business days, so please email us as soon as you can. If your order has already been dispatched, the guarantee and the withdrawal right above both still apply.
Refund timing
Once a refund is approved we issue it to your original payment method within 1–5 business days. Depending on your bank or card issuer it can take a few more days to appear on your statement. If it has been more than ten business days and your bank has no record of it, email us and we will chase it.
Exchanges
The quickest way to swap one product for another is to request a refund under the guarantee and place a new order.
Contact
VORA Nutrition
Email: support@voranutri.com
We answer emails within 24 hours, Monday to Friday. Messages sent at the weekend are answered on Monday.